Store Policy

 

1. How long is processing, shipping, and handling?
Processing takes up to 3 business days not including the day you ordered sometimes
sooner. Shipping is 2-3 business days.This process can take up to about 1 full week.
Once your order is ready to ship, you will receive a tracking email. After receiving the
tracking email, tracking activity will become available after 24 hours.


2. Can I make changes to my order?
Because we strive on processing and shipping items out as soon as possible, orders cannot
be altered once payment is complete.


3. Refunds
All sales are FINAL, NO refunds or exchanges
Once packages are dropped off at post office, we no longer have control, please contact
mail carrier for further details once you receive tracking number.


5. Are packages shipped on Holidays or Sundays?
No 


6. How long does shipping take?
After your order is processed and tracking number is sent shipping takes about 2-3 days to receive. DUE TO COVID-19 SHIPPING MAY BE DELAYED. Please contact United States Postal Service if package is delayed.

PAYMENTS/ORDERING

Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure
ways to make an online payment. We accept the following payment type for your protection
and ours: Paypal, Visa, MasterCard and American Express. We do not have access to
share your credit card information with anyone. Your information is secured via Paypal.
1. How to use Paypal?
Once you reach the checkout page and select the PayPal option, and click the CONFIRM
ORDER BUTTON and you will be redirected to PayPal where you will be able to complete the
checkout process. Simply follow one of the options to pay with your credit card.

UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED
DELIVERIES

Your order will normally be shipped via USPS or UPS to the address you provide. Tracking
numbers are sent to your email address as soon as soon as a shipping label is created. If
you do not receive a tracking number, please let us know. Use your USPS tracking to track
your package in transit. Incomplete or incorrect address information is the major cause of
shipment delays. Please check the address information on your order. Make sure you have
included ALL the information (address, apt#, etc.) needed to deliver your package.
Due to problems with missing shipments and fraud attempts, we ship all packages with
SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package.
USPS will usually make several attempts to deliver your package. They may also leave a
notice of their attempts to deliver at the delivery address and give you a telephone number
to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to
arrange for package pick-up,if necessary. No refunds will be issued for refused or
abandoned shipments.


LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has
been lost in transit please contact us by email immediately. We will contact USPS right
away and initiate a trace for your package and have them start an investigation. This
investigation can take up to 8-10 business days but we cannot control how long it may take.
If it is determined that your shipment has been lost a replacement will be sent pending
USPS investigation results. If the product comes returned to us as undeliverable, we will
contact you and re-ship the item at our expense depending on the situation.

HAVE A QUESTION?
FREQUENTLY ASKED QUESTIONS

1. HOW MUCH HAIR DO I NEED?
Our bundles are around 95-100g each. A full sew-in weave with our virgin hair, would need
approximately 2-4 bundles. We ONLY recommend buying 2 bundles with lengths 12-
16 inches. We recommend 3-4 bundles for our more silkier textures such as Silky Straight
and Bodywave. *TIP* purchase 3 of the same length for a more fuller look. (EX: 18, 18,
18,) Keep in mind the longer the hair the smaller the weft!


2. CAN I COLOR MY HAIR?
This is 100% virgin human hair that has not been processed in anyway.
You can color the hair, however once Virgin hair is treated in any way, it is no longer virgin.
Be sure to keep color treated hair conditioned and moisturized.


3. HOW LONG DOES THIS HAIR LAST?
This hair can last for a long time, with proper care! Even for reuse! Our customers generally
use the hair for 8 to 12 months.


4. CAN I MAKE CHANGES TO MY ORDER?
No